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THE STATE OF COMMERCIAL
REAL ESTATE OPERATIONS 2017

What does “best-in-class” CRE operations look like?

The State of Commercial Real Estate Operations 2017 answers this question, unveiling what commercial properties with higher occupancy and rental rates do differently than their peers.

We invite you to explore the findings and see how your property stacks up. Then download the full report to learn even more.

 

Characteristics of High Performers

Buildings with higher rent and occupancy do things differently than their peers.
Here are a some of them:

LEADERS
(Higher Rent AND Occupancy)

96%

COMPETITORS
(Higher Rent OR Occupancy)

94%

LAGGARDS
(Everybody Else)

90%

LEADERS
(Higher Rent AND Occupancy)

63%

COMPETITORS
(Higher Rent OR Occupancy)

55%

LAGGARDS
(Everybody Else)

39%

LEADERS
(Higher Rent AND Occupancy)

61%

COMPETITORS
(Higher Rent OR Occupancy)

51%

LAGGARDS
(Everybody Else)

43%

LEADERS
(Higher Rent AND Occupancy)

52%

COMPETITORS
(Higher Rent OR Occupancy)

50%

LAGGARDS
(Everybody Else)

38%

LEADERS
(Higher Rent AND Occupancy)

47%

COMPETITORS
(Higher Rent OR Occupancy)

48%

LAGGARDS
(Everybody Else)

30%

INTERACTIVE ASSESSMENT

Do you track and report service performance vs. lease service level agreements (SLAs)?

High-performing buildings—those with above-market rent and occupancy—are 1.6x more likely to track adherence to standards. This not only helps improve consistent service delivery, but it also provides hard data to prove performance when a tenant or asset manager asks.

ABOUT THE REPORT

The State of Commercial Real Estate Operations 2017 report is based on responses from over 900 CRE professionals from more than 500 property management teams in the United States and Canada. Respondents represent commercial properties of various types, including Trophy, Class A, and Class B/C office; medical office; industrial; and retail.

Each respondent indicated the presence (or absence) of up to 50 individual operating practices, amenities, or certifications in seven major operational categories. Respondents also provided a measure of each property’s occupancy and asking rental rate relative to its competitors, resulting in a segmentation based on market performance. Finally, respondents described their outlook on the CRE industry, including perspectives about their roles and priorities.

Learn which operational practices lead to competitive differentiation; download your copy today.

ON-DEMAND WEBINAR

Watch a replay of a live 45-minute seminar featuring the author of this study, Phil Mobley, as he walks through the research findings and shares insight and analysis.